Humboldt Cherry: October 2010

What is this announcement?
As parents ourselves, safety is always our top priority at Graco. In January 2008 a voluntary, US-specific standard was issued increasing the height of the opening between the stroller’s tray and the seat bottom. This standard was issued in response to a finding that, when left unharnessed in the stroller, infants can slide down and become entrapped between the stroller seat and tray.
Graco is issuing a voluntary recall for older models of Graco Quattro Tour™ and MetroLite™ strollers and travel systems that were manufactured prior to the introduction of this tray height standard.

If you think you might have one of these strollers:

Check to see if you have an affected stroller and order a repair kit by using this online form or calling Graco toll free at (877) 828-4046 (available 24 hrs, 7 days a week)
Stop using your stroller until your repair kit has arrived; however, it is safe to continue to use these strollers as a travel system (with an infant car seat attached).

For your child’s safety, when using a stroller, parents and caregivers are encouraged to ALWAYS secure children by using the safety harness and never leaving them unattended. Check your stroller’s instruction manual for more information on how to ensure safe stroller use.

Which strollers are involved in this announcement?This recall affects the Quattro Tour™ strollers and travel systems manufactured prior to November 2006, and MetroLite™ strollers and travel systems manufactured prior to July 2007. No other Graco strollers are affected by this notice. You can check to see if your model is affected here.

What do I need to do if I think I have one of these products?
Although this is deemed a recall in the U.S., there is no need to return your product. Instead, repair kits will be made available, free of charge, for consumers with affected stroller models globally upon request.

To order a repair kit in the U.S., click here or call Graco toll-free at (877) 828-4046 anytime. If you live outside of the U.S., please visit our international contact page to find local contact information.

Are products sold outside of the United States affected by this action? We are offering repair kits to all consumers with affected strollers worldwide; however, there have been no reported incidences of injuries from these strollers outside of the U.S. For international contact information and to order a repair kit if you think your stroller might be affected, click here.
This stroller has been sold in the United States, Canada, Mexico, Brazil, Europe and Asia.

What is the safety concern?Entrapment and strangulation can occur, especially to infants under 12 months of age, when a child is not harnessed. An infant can pass through the opening between the stroller tray and seat bottom, but his/her head and neck can become entrapped by the tray.

What model numbers are included in this announcement?Models included in the recall are:

Quattro Stroller $100-$190 Distributed Between Nov 2002-Dec 2007	Quattro Stroller Travel System $200-$250 Distributed Between Oct 2002- Oct 2007	MetroLite Stroller $90-$190 Distributed Between Nov 2000-Dec 2007	MetroLite Travel System $190-$250 Distributed Between Dec 2000 – June 2005
35735 35759 7111ASB 7111BKW 7111CLN 7111CUN 7111DIA 7111HEA 7111HIG 7111LAG 7111KSH 7112CNP 7112MTR 7113CJR 7113CMR 7113COT 7119GGG 7119WSR 7121MAY 7125QST 7126RNS 7127LEG 7132RXY 7134SMB 7138RNS	35760 7411ATR 7411BGN 7411BGN2 7411BLB 7411KBK 7411KBK2 7411LV 7411MCH 7411MCH2 7411MLY 7411MLY2 7419LIM 7419LIM2 7419OWD2 7B00BDA 7B00DRB 7B00KAS 7B01MNS 7B03CST2 7B03LTC2 7B03TFE2	1104 1240 6110DW 6110F3 6110S7 6110TS7 6111FKB 6111VIN 6113SCR 6114HAV 6114JAM 6114LAG 6114NGS 6116NRF 6120SHL 6121CJG 6121CNP 6121GGG 6121MTR 6123EME 6124LRD 6125SMB 6J01DAI 6J01HRL 6J03RIT 6J04JEN 6J05MIN	1070 7000KSB 7308DEL 7308DEL2 7308DEL4 7308TYR 7308TYR2 7406PLT 7408MRT 7409GRG 7410CON 7413CML 7413MRN C7413CML

NOTE: Quattro and MetroLite strollers ending with the number 3 are NOT affected by this recall.

Do I need to return my stroller to the store or to Graco?
No, you do not need to return your stroller. You can request the repair kit by filling out an online form here. The repair kit can be easily affixed, and instructions and a video demonstration are coming soon and will be posted here.

What will I receive when I order the repair kit?You will receive a fabric restraint that closes the gap between the stroller tray and stroller seat.

Is it safe to use my stroller while I wait for the repair kit to arrive?
Until your repair kit arrives and you have fitted it to your stroller, Graco recommends that you stop using your stroller. Your repair kit should arrive in about 7 – 10 business days. Your stroller is still safe to use as a travel system with a car seat. When using a stroller, we always recommend securing a child in a safety harness and never leaving them unattended. The repair kit is not a replacement to using a stroller’s safety harness.

Will there be different color repair kit is available?
The repair kit will be offered in tan for Quattro Tour Strollers, and grey for MetroLite strollers in the U.S.

Does this repair kit fit other similar strollers?
This repair kit is designed only to fit these specific designs of Graco strollers. They are not available to owners of other strollers or for other Graco stroller models.

What information do I need when I order my repair kit?Please be prepared with your model number and manufacture date, which can be found on a sticker located on the lower, inside portion of the rear frame, above the rear wheels or underneath the stroller.

Where were the affected models sold?
The strollers were sold at AAFES, Babies R Us, Burlington Coat Factory, Fred Meyer, Kmart, Meijers, Navy Exchange, Sears, Target, Walmart and other stores nationwide between November 2000 and December 2007 for between $90 and $190 for the strollers, and between $190 and $250 for travel systems.

When were the affected models sold?
The affected models were distributed between November 2000 and December 2007.

Does this announcement affect products that are currently in stores?No, only Quattro Tour™ strollers and travel systems manufactured prior to November 2006, and MetroLite™ strollers and travel systems manufactured prior to July 2007 are affected. Some models may still be available at second-hand stores.

I have more than one Graco stroller. Can I order more than one repair kit?Yes, you will be able to order up to three repair kits per order.

How do I check the status of my shipment?To enable online order tracking, be sure to sign in to your gracobaby.com account or create an account before placing your order. You can also check order status by calling our consumer service line at 800-345-4109. Please allow 7-10 business days for delivery.

Where can I find instructions on how to apply the repair kit?A video demonstration will be coming soon and posted here. See below for links to download step-by-step instructions:
MetroLite™ Retrofit Instructions
MetroLite™ Retrofit Instructions in Spanish
Quattro Tour™ Retrofit Instructions
Quattro Tour™ Retrofit Instructions in Spanish

Have additional questions? Feel free to contact us in any of the following ways: